Privacy policy

We collect information you provide directly, along with limited technical and transaction information generated when you use our services.

• Account and identity details, such as your name, email address, phone number, and encrypted login credentials.
• Order, delivery, payment-status, return, and customer-support information.
• Product searches, cart activity, device data, IP address, browser type, and basic usage logs.
• Messages and attachments you choose to send through our contact channels.

We use personal information only when it is reasonably necessary to provide, protect, improve, and communicate about Caegy services.

• Create and secure your account, process orders, arrange delivery, and manage returns.
• Send verification codes, service messages, receipts, and support replies.
• Prevent fraud, troubleshoot errors, maintain security, and comply with applicable obligations.
• Improve search, product selection, accessibility, and the overall shopping experience.

We do not sell your personal information. We share only what is needed with service providers that help us operate the platform, such as payment processors, carriers, product suppliers, cloud providers, analytics services, and email providers.

We may also disclose information when required by law, to protect users or Caegy, or as part of a business reorganization subject to appropriate safeguards.

Caegy uses essential cookies and local storage to keep you signed in, preserve your cart, remember preferences, and protect the service. We may use limited analytics to understand performance and improve the platform.

We retain information for only as long as needed for the purposes described here, including order records, dispute handling, security, and legal obligations. Retention periods differ by record type.

We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, so please use a strong password and contact us if you suspect unauthorized access.

Depending on applicable law, you may ask to access, correct, delete, restrict, or obtain a copy of certain personal information. You may also object to some uses or withdraw consent where processing relies on consent.

To make a request, use our contact form. We may need to verify your identity before completing it, and some records may need to be retained where permitted or required by law.

Caegy is not intended for children who cannot legally consent to the processing of their information. A parent or guardian should contact us if they believe a child submitted information without appropriate permission.

We may update this policy as our services or obligations change. The latest version and effective date will always appear on this page.

Questions or privacy requests can be sent through the contact page or by email to support@caegy.com.